EXCEPTIONALLY TERRIBLE EXPERIENCE YOU SHOULD WATCH OUT

Dear loving readers and visitors,


I write to put on record the following Exceptionally Terrible experience I had gone through which I like to alert my blog readers and visitors to watch out so that they will not be treated in the same manner as I had experienced.


This event happened around 2:30 pm, Jan 29 (Sunday), 2012 where both my family and my guests have finished our lunch, at the Pantai Seafood Restaurant at Jalan Cempaka PJU/6A, Kampung Sungai Kayu Ara. My family members used to have our meals there as we find its food is up to our taste and liking.


I must say that this is my first and most horrible and unbearable experience with this restaurant.


They have not only overcharged me for items which I did not ordered. Thereafter, I requested the waiter ( foreigner worker) to make the necessary alteration to the bill. I, at the same time, handled him my credit card for his convenience.


After quite a while, a waitress approached me with the fresh amended bill but without my credit card. I immediately asked for my card. She then raised the question whether I can recognise the waiter or not. I then ask her to check it for me and she walked away with the bill and never returned. I then looked around for the waiter. Thank God that this waiter then appeared not far from my table. I then waved to him and he immediately denied that I had handed him my card, but just to request him to make the changes of the bill. My friend's wife, immediately testified that she saw me passed my card to him, he however denied and refused to look for it.


Luckily, someone heard our conversation and pointed my card at the floor, about a few steps away from my table. He then picked it up and walk toward the cashier without any apology. I then quickly followed him to the cashier. I reported the matter to the captain there. However, he took the matter lightly and disallowed me to report the case to the restaurant, which I demanded. He conveniently gave me an answer that his boss was unreachable. I took back my card and gave him a choice, either to let me to speak to his boss directly or he will get the payment later in his boss presence. I returned back to my table. He came back with a few of his staff to demand for immediate payment or else he will report the matter to police.


He left me with no option, but to take up his challenge because I do not want to bow to his unreasonable demand and threat. I told him repeatedly that I will walk the talk. He finally contacted his boss and after his private talk with the boss of the restaurant, Miss Ng , I explained the whole incident to his boss, in his presence and she then offered me a small discount. I did not take up the discount and felt insulted. I decided to pay for the full amount after all she did not convince me that they will take my complaint seriously. I really can't imagine the hassles I have to go through if the card was not found.


Thereafter, I decided to blog this experience so as to alert my blog readers and visitors to be cautious about such irresponsible attitude from the merchant. Please share with us how should we handle such unbearable experience in future. I seriously hope that this will be the last time they ill treat their customers.


My contentious points can be summed up as follows:-


a) How can the staff denied responsibility when he lost the card despite the customer having handed him the card in front of witnesses. Immediate denial will bring out much anger and anxiety in the customer, bear in mind that there is a witness present at the scene.


b) He has not demonstrated his duty of care to his customers by refusing to look for the credit card which he has dropped, on the way to the cashier despite being told repeatedly. His strong denial and refusal to bow to our reasonable demand is unbearable, which I hope this is the very first time and last time he will do to his customer.

c) How dare the senior staff even lied to the customers that the owner was not reachable, but instead counter threaten the customer with unreasonable demand for payment and offered a simple apology after the card was found?


Trust you too will benefit from the above lesson and please let us know if you have any better way to resolve the issues. Thanks and look forward to hearing from you.



James Oh


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