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LETTING GO AND MOVING ON BY JAMES OH

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MINDSET SHIFT: EMPLOYEE TO ENTREPRENEUR

MINDSET SHIFT: EMPLOYEE TO ENTREPRENEUR
BY JAMES OH

Saturday, February 18, 2012

GOLDEN ADVICE FROM EMERSON



Write it on your heart

that every day is the best day in the year.
He is rich who owns the day, and no one owns the day
who allows it to be invaded with fret and anxiety.
Finish every day and be done with it.
You have done what you could.
Some blunders and absurdities, no doubt crept in.
Forget them as soon as you can, tomorrow is a new day;
begin it well and serenely, with too high a spirit
to be cumbered with your old nonsense.
This new day is too dear,
with its hopes and invitations,
to waste a moment on the yesterdays.

~ Ralph Waldo Emerson

Friday, February 10, 2012

WHAT GOES AROUND COMES AROUND


This is a true story that had happened in 1892 at Stanford University . Its moral is still relevant today.
 
 A young, 18-year-old student was struggling to pay his fees. He was an orphan, and not know­ing where to turn for money, he came up with a bright idea. A friend and he decided to host a musical concert on campus to raise money for their education.
 
 They reached out to the great pianist Ignacy J. Paderewski. His manager demanded a guaranteed fee of $2000 for the piano recital. A deal was struck. And the boys began to work to make the concert a success.
 
The big day arrived. Paderewski performed at Stanford. But unfortunately, they had not managed to sell enough tickets. The total col­lection was only $1600. Disappointed, they went to Paderewski and explained their plight. They gave him the entire $1600, plus a cheque for the balance $400. They promised to honour the cheque soonest possible.
 
"No." said Paderewski. "This is not acceptable." He tore up the cheque, returned the $1600 and told the two boys "Here's the $1600. Please deduct whatever expenses you have incurred. Keep the money you need for your fees. And just give me whatever is left" The boys were surprised, and thanked him profusely.
 
It was a small act of kindness. But it clearly marked out Paderewski as a great human being. Why should he help two people he did not even know? We all come across situations like these in our lives. And most of us only think "If I help them, what would hap­pen to me?" The truly great people think, "If I don't help them, what will happen to them?" They don't do it expecting something in return. They do it because they feel it's the right thing to do.
 
Paderewski later went on to become the Prime Minister of Poland. He was a great leader, but unfortunately when the World War began, Poland was ravaged. There were over 1.5 mil­lion people starving in his country, and no money to feed them. Paderewski did not know where to turn for help. He reached out to the US Food and Relief Administration for help. 
 
The head there was a man called Herbert Hoover - who later went on to become the US President. Hoover agreed to help and quickly shipped tons of food grains to feed the starving Polish people. A calamity was averted.
 
 Paderewski was relieved. He decided to go across to meet Hoover and person­ally thank him. When Paderewski began to thank Hoover for his noble gesture, Hoover quickly interjected and said, "You shouldn't be thanking me Mr. Prime Minister. You may not remember this, but several years ago, you helped two young students go through college in the US . I was one of them."
 
The world is a wonderful place. What goes around usually comes around.

Sunday, January 29, 2012

EXCEPTIONALLY TERRIBLE EXPERIENCE YOU SHOULD WATCH OUT


Dear loving readers and visitors,


I write to put on record the following Exceptionally Terrible experience I had gone through which I like to alert my blog readers and visitors to watch out so that they will not be treated in the same manner as I had experienced.


This event happened around 2:30 pm, Jan 29 (Sunday), 2012 where both my family and my guests have finished our lunch, at the Pantai Seafood Restaurant at Jalan Cempaka PJU/6A, Kampung Sungai Kayu Ara. My family members used to have our meals there as we find its food is up to our taste and liking.


I must say that this is my first and most horrible and unbearable experience with this restaurant.


They have not only overcharged me for items which I did not ordered. Thereafter, I requested the waiter ( foreigner worker) to make the necessary alteration to the bill. I, at the same time, handled him my credit card for his convenience.


After quite a while, a waitress approached me with the fresh amended bill but without my credit card. I immediately asked for my card. She then raised the question whether I can recognise the waiter or not. I then ask her to check it for me and she walked away with the bill and never returned. I then looked around for the waiter. Thank God that this waiter then appeared not far from my table. I then waved to him and he immediately denied that I had handed him my card, but just to request him to make the changes of the bill. My friend's wife, immediately testified that she saw me passed my card to him, he however denied and refused to look for it.


Luckily, someone heard our conversation and pointed my card at the floor, about a few steps away from my table. He then picked it up and walk toward the cashier without any apology. I then quickly followed him to the cashier. I reported the matter to the captain there. However, he took the matter lightly and disallowed me to report the case to the restaurant, which I demanded. He conveniently gave me an answer that his boss was unreachable. I took back my card and gave him a choice, either to let me to speak to his boss directly or he will get the payment later in his boss presence. I returned back to my table. He came back with a few of his staff to demand for immediate payment or else he will report the matter to police.


He left me with no option, but to take up his challenge because I do not want to bow to his unreasonable demand and threat. I told him repeatedly that I will walk the talk. He finally contacted his boss and after his private talk with the boss of the restaurant, Miss Ng , I explained the whole incident to his boss, in his presence and she then offered me a small discount. I did not take up the discount and felt insulted. I decided to pay for the full amount after all she did not convince me that they will take my complaint seriously. I really can't imagine the hassles I have to go through if the card was not found.


Thereafter, I decided to blog this experience so as to alert my blog readers and visitors to be cautious about such irresponsible attitude from the merchant. Please share with us how should we handle such unbearable experience in future. I seriously hope that this will be the last time they ill treat their customers.


My contentious points can be summed up as follows:-


a) How can the staff denied responsibility when he lost the card despite the customer having handed him the card in front of witnesses. Immediate denial will bring out much anger and anxiety in the customer, bear in mind that there is a witness present at the scene.


b) He has not demonstrated his duty of care to his customers by refusing to look for the credit card which he has dropped, on the way to the cashier despite being told repeatedly. His strong denial and refusal to bow to our reasonable demand is unbearable, which I hope this is the very first time and last time he will do to his customer.

c) How dare the senior staff even lied to the customers that the owner was not reachable, but instead counter threaten the customer with unreasonable demand for payment and offered a simple apology after the card was found?


Trust you too will benefit from the above lesson and please let us know if you have any better way to resolve the issues. Thanks and look forward to hearing from you.



James Oh


http://my.linkedin.com/pub/oh-james/12/a11/29b


http://www.facebook.com/people/James-Oh/706849667


http://www.facebook.com/people/James-Oh/706849667#!/pages/Lift-You-Up-Always-there-for-You/176685462397920


Skype me at james.oh18





HARDER TO GIVE UP