WELL HANDLED CASE

It was a crowded flight and a beautiful lady aged around 40 years boarded the flight as the passenger. She searched for her seat and found her seat was next to a black man.

She showed that she wasn’t in a hurry to take her seat as she found it too hard and awkward to sit next to a black man.

Feeling disgusted, the beautiful lady called the air hostess and asked her to change her seat.

The air hostess requested for a reason why she would like to change the seat.
She replied, “It is impossible for me to sit next to a black man, I hate it! 

The air hostess was shocked to hear these hard words from the one who looked so dignified and composed.
She again demanded her to get her a new seat. The airhostess said she would do so and requested her to wait for a few minutes. 

The air hostess went in search of an empty seat for the lady. The air hostess told the lady, ‘I’m afraid Madam, there is no vacant seat in the economy class and the flight is almost full! However, we do follow the policy to fulfil the desires of our passengers to the maximum extent possible. So, give me a minute, I will check with my captain and get back to you, as we feel it is not fair to force a passenger to have an unpleasant seat!’

The lady waited for a couple of minutes and the air hostess came.

The latter replied, ‘Madam, sorry for this inconvenience. We don’t want to make your journey unpleasant by making you sit next to someone with whom you aren’t comfortable. There is one seat available in the First Class. Although we don’t allow any passenger to move from economy class to first class, to make you a happy customer, we are doing this for the first time in our company’s history. Our captain agreed to shift from economy class to first class.!’

Just before the lady said any word as a reply, the air hostess humbly requested the black man and told him, ‘Dear sir, would you please shift your seat to first class? Please retrieve all your personal items from your seat and our captain would like to move you to first class as we don’t really want you to have an uncomfortable journey sitting next an unpleasant person, with an ugly mind!‘

The lady was quiet and frozen! A few of the fellow passengers were happy and gave huge applause for the flight crew!

Kindly read this awesome story - its little lengthy but truly touching.
Also like to request you  to Fwd to all right-thinking people who detest discrimination based on colour, race, caste and religion.

FAIL EARLY, FAIL OFTEN, BUT FAIL SMART!

At age 5 his Father died.
At age 16 he quit school.
At age 17 he had already lost four jobs.
At age 18 he got married.

Between ages 18 and 22, he was a railroad conductor and failed.
He joined the army and washed out there.
He applied for law school he was rejected.
He became an insurance sales man and failed again.
At age 19 he became a father.
At age 20 his wife left him and took their baby daughter.
He became a cook and dishwasher in a small cafe.


He failed in an attempt to kidnap his own daughter, and eventually he convinced his wife to return home.
At age 65 he retired.
On the 1st day of retirement he received a cheque from the Government for $105.
He felt that the Government was saying that he couldn’t provide for himself.
He decided to commit suicide, it wasn’t worth living anymore; he had failed so much.
He sat under a tree writing his will, but instead, he wrote what he would have accomplished with his life. He realised there was much more that he hadn’t done. There was one thing he could do better than anyone he knew. And that was how to cook.


So he borrowed $87 against his cheque and bought and fried up some chicken using his recipe, and went door to door to sell them to his neighbours in Kentucky.
Remember at age 65 he was ready to commit suicide.
But at age 88 Colonel Sanders, founder of Kentucky Fried Chicken (KFC) Empire was a billionaire.
Moral of the story: Attitude. It's never too late to start all over.

PRO-ACTIVE RECOGNIZE OPPORTUNITY THROUGH CREATIVE THINKING SKILLS

Pro-active Recognize Opportunity Through Creative Thinking Skills

Synopsis: 

To thrive in an uncertain, complex and volatile world, pro-active recognition opportunities through creative thinking lens is a must. The good news is that this skill is learn-able and trainable. This workshop should assist the participants enhance their efforts to systematically find sustainable solutions and learn new ways to recognize new opportunities. Hence, its main intention is to cultivate systematic and scientific thinking to expand the individual’s current knowledge threshold through a series of games and activities. By honing this skill, the individual will be able to internalize with little or no thinking.

Deliverable:

By the end of this program, participants will be able to:

1.     Pro-actively recognize opportunities with new lenses of enhancing value from the customer’s perspective in line with the company’s business objectives

2.     Readjust their radar for new opportunity, if necessary.

3.     See the invisible link of the mindset with behavior and culture

4.     Identify key ingredients involved in “creative” thinking cycle

5.     Understand blind spots and mental blocks that inhibit creative thinking

6.     Practice creative thinking through a series of exercises, activities and games

7.     Internalize with creative thinking skill

8.     Use Target Condition to overcome challenges that can expand their individual knowledge threshold

9.     Recognize the importance of using creative thinking for further improvement

10.  Use creative visualization to overcome challenges

11.  Prioritize the core challenges that prevent you to reach your next target condition

12.  Use 5 Whys to iron out the roots cause of the issues

13.  Use matrix to shape their behaviour

14.  Use Value Stream to solve the roots collectively

15.  Define the real cause that is closely associated with value arising from both the internal and external changes

OUTLINE
Day I

Icebreaker

MODULE: 1

Thinking & Innovation

Thinking is a skill

How to cultivate thinking and Innovation?

What are the tools and techniques we can use to develop thinking skill?

Exercise of Spotting Opportunities

Recognise opportunities through 5Rs

What are 5Rs?

How those 5Rs being employed through Innovation Implementation?

Games

MODULE: 2

Causes and Consequences

Seeing the invisible

People, Process and Performance

Outcome and Process

Define Opportunity

Games

Value Stream Mapping

Metric shape behaviour

MODULE: 3

Expand Your Current Knowledge Threshold

Use Moving Target as Direction

Metric measurements

Identify Core Challenges?

List down what are the likely possibilities

How to reach to the next level

Games

MODULE: 4

Thinking, Action & Habit

Understanding deeply about the relationship between the above

Mind our business

Conscious Competencies to Unconscious Competencies

Learn and Grow

Games

MODULE: 5

Mental blocks that prevent Creative thinking

What is creativity

Detailed discussion of those blocks

Blind spots

Bondages

Past Experiences

Exercises

Sum up / Q & A / Discussion

MODULE: 6

Mindset and Attitudes

The following issues will be covered:-

      a.   Problem Solving Skills

      b.   Empty your mind

c.              Pursuit of perfection

d.              Culture of empowerment

e.              Conscious to unconscious competencies

f.                Innovative, multi- dimensional perspectives

g.              Creative Visualization technique

MODULE: 7

Embrace Change

Repetition is the key to mastery

Mastery, Departure and Breakthrough

Games

Sum Up/ Q & A

Key take-back messages

END OF DAY 2